the types of information we collect and how we collect it;
the ways in which we use, share, and protect that information;
the choices you have in controlling the collection of your information; and
your ability to access and update your information.
By using our sites or other online resources, you are signifying to us that you agree with this policy. Although the sites and resources may contain links to other pages or websites controlled by third parties, such as when you make a reservation from one of our sites, you should be aware that we are not responsible for the privacy practices of those, or any other, websites. If you have questions about how those websites collect and use data, you should carefully read those websites’ privacy policies.
Some Important Vocabulary
Whenever we reference “our sites” or “the sites” we mean the Piazza Hospitality websites found at harmonguesthouse.com, hotelhealdsburg.com, h2hotel.com and such others as we may make available from time to time. When we talk about “authorized features and apps”, we’re referring both to elements of our social media presence viewable from Facebook, Twitter, YouTube, Google+, LinkedIn or any of the many other available external third party social media platforms, as well as mobile or other apps we’ve created and distributed to let our customers and followers view our sites or otherwise interact with our content. Last, but definitely not least, when we refer to “personal information”, we mean information that can be used to identify you or that can be easily linked to you. Thus, a fairly comprehensive list of “personal information” would include such things as your name, address, telephone number, fax number, email address, social security number and date of birth. In contrast, a domain name or an internet protocol address would not be considered personal information.
Please be a Grown Up: User Age Requirements and Children’s Privacy
Federal law imposes special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from children under the age of 13. We take those age-related requirements very seriously, and consistent with them do not intend for our sites or any of our authorized features or apps to be used by children under the age of 18, and certainly not by anyone under the age of 13. Moreover, we do not knowingly collect personal information from minors under the age of 18. If we become aware that anyone under the age of 18 has submitted personal information to our sites, we will delete that information and will not use it for any purpose whatsoever. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet.
When you visit our sites, basic information is passively collected through your web browser via use of tracking technologies, such as a “cookie” which is a small text file that is downloaded onto your computer or mobile device when you access the sites. It allows us to recognize your computer or mobile device and store some information about your preferences or past actions. Additional information about cookies and tracking technologies is available here.
The information we collect through cookies and other means is not personal information and does not individually identify you. It includes things like:
the domain name and IP address from which you accessed our sites
the type of browser and operating system you use and if you are accessing the sites from a computer or mobile device
the date and time and length of your visit
the specific page visited, graphics viewed and any documents downloaded
the specific links to other websites you accessed from our sites
the specific links from other websites you used to access our sites
Mobile devices are the one possible exception to the rule that our passive, automatic collection activities exclude personal information. We say that because, if you access our sites from a phone or other mobile device, the mobile services provider may transmit to us uniquely identifiable mobile device information which allows us to then collect mobile phone numbers and associate them with the mobile device identification information. Some mobile phone service providers also operate systems that pinpoint the physical location of devices and we may receive this information as well.
Regardless, we use both automatically collected non-personal information and mobile device information only to compile generic reports about popular pages on our sites, and to see how our customers and followers are accessing our sites. We then use that data to administer the sites, make your activities more convenient and efficient and to enhance the functionality of our sites, such as by remembering certain of your information thereby saving you time.
Do Not Track Disclosure
Some browsers have a “do not track” (“DNT”) feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not specifically respond to browser DNT signals.
Now it’s Personal: Voluntarily Submitted Information
If you participate in certain activities on our sites, you may need to provide us with information about yourself such as your name, email address, mailing address, or phone number. For example, if you choose to send us an email or fill out an online form, you are voluntarily providing personal information to us. In doing so, you are giving us your consent to collect, use, and disclose that information for the purpose it is requested and for other reasonable internal business purposes. We do not sell, rent, or trade voluntarily submitted personal information with third parties.
If you don’t want us to collect this type of personal information, don’t provide it! This means you shouldn’t participate in the activities on our sites that request or require it. Participation is strictly your choice. Not participating may limit your ability to take full advantage of the sites, but it will not affect your ability to access certain information available on our sites to the general public.
Here are some of the ways you voluntarily give us your personal information and how we use it:
Emails and Online Forms - When you send us an email, your email address and any other personal information that may be in the content of your message or attached to it, are retained by us and used to respond back directly to you. We may also use your email address to contact you regarding announcements, promotional offers, or to take part in a survey. The same is true if you fill out an online form. If you prefer we not collect, use, or store this information, please do not email us or fill out an online form. Instead, you may want to communicate with us by phone or by regular mail.
Registering for Programs or Our Email List - When you register for programs such as sweepstakes or contests and our email list, you submit personal information to us which we then retain. We use that information to send you information about the applicable program and to receive promotions and offers about our hotels. We also may use any personal information you provide to customize our programs and emails to make them more relevant to you. If you include your email address or a phone number in your registration information we may use it to communicate with you.
Note that some authorized features and apps may allow users to post or upload messages, comments, screen names, computer files, and other materials. If you choose to make personally identifiable information public through these means, we will consider that information to be in the public domain and will not limit its disclosure in the manner described by this policy.
Choices you can make: Opt Out and Account Changes
If we are using personal information you provided to us in order to enable us to send you materials, such as promotions and offers or product or services alerts via text or email, and you decide you don’t want to receive such materials, you may opt out by following the opt-out instructions in the email or you can send us an opt-out email using the contact information below. When we receive your request, we will take reasonable steps to remove your name from our distribution lists. Users also need to understand it may take a period of time to remove your name from our lists after your request and due to such latency you may still receive materials for a period of time after you opt out. In addition to opting out, you have the ability to access, amend, and delete your personal information by contacting us using the contact information below.
Sharing Information with Others: Who and Why
Third Party Providers. We may share your information, including personal information, with our service providers and other third parties that help us operate and/or provide products or services for the sites and our business, such as performing statistical analysis or sending you email or text messages.
Legally Compelled Disclosures. We may disclose your information, including personal information, to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required or permitted by law, including but not limited to responding to court orders and subpoenas. We also may disclose such information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the sites, or anyone else that could be harmed by such activities.
Business Transfer. If Piazza Hospitality LLC or its affiliates, or substantially all of its or their assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets.
Things Happen: We do what we can to ensure Information Security
We will take all reasonable security precautions to protect your personal information provided to our sites. Due to the inherently open and somewhat risky nature of the Internet, however, we cannot guarantee that your information, whether during transmission or while stored on our systems or otherwise in our care, will be free from unauthorized access or that loss, misuse, destruction, or alteration will not occur. We disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. You should also note that third party companies we engage to provide us with services either to help us in our business, or to perform functions we would otherwise perform ourselves, will have incidental access to your information, including your personal information, as part of the work they perform. We require that they enter into confidentiality and other agreements, but cannot guarantee their compliance.
We reserve the right to change or update this policy from time to time. Please check our sites periodically for such changes since all information collected is subject to the policy in place at that time. Typically, we will indicate the effective/amendment date at the beginning of this policy. If we feel it is appropriate, or if the law requires, we’ll also provide a summary of changes we’ve made near the end of the new policy.